FAQ: About deliveries

Au Temple Pour Soi partners with merchants, manufacturers, and artisans around the world, to offer you incredible prices.

This means that your order is shipped from multiple geographies around the world. Regarding the tracking of your package, we offer a 100% satisfaction guarantee.

Because we ship directly from our partners from different countries, your item may arrive within 7-20 days. (7 to 20 days)

 

How much are the shipping costs?
It depends on the products ordered, the total weight, and the destination.

 

How long does it take for an order to be delivered?
It depends on the product ordered. Most items will arrive in 7-20 days.

 

Can I have a tracking number?
Our international suppliers do not provide tracking numbers, so we offer you a 100% satisfaction guarantee.

 

I ordered 2+ items, but only received 1...where is my order?
We have a large assortment of products not stocked on our premises, when you order multiple items at once they may be shipped separately so they get to you faster. You may receive one item before the other. So don't panic if you don't receive all of your items at once... they're on their way :)

Why haven't I received the order confirmation details?
Most of the time this is due to entering an incorrect email address. Throughout the process, we send 3-4 emails, including an order confirmation, processing notice, and shipping notice.

If you believe you have entered an incorrect email address, please contact us and we will correct this for you.

How can I contact you?
If you have any questions that aren't listed on this FAQ page, please email us at support@autemplepoursoi.com and we'll get back to you promptly!

thank you for your trust

Namaste

The Au Temple Pour Soi team